Patient Eligibility

To check policy status and verify benefits, complete the fields below and click Submit button.

Patient Medicare Number (HIC # or MBI):

Patient Last Name:

Claim Status

Provider Log In for Claim Status, Contact Us, EOBs, Claim Reviews, Etc...

Complete the three fields below to receive claim status.

First enter your provider Tax ID Number. Then, select a Medicare Number (HIC # or MBI) and last name of any patient for which we've paid a claim in the last two years. These two fields must be the same person.

Provider Tax ID:

Patient Medicare Number (HIC # or MBI):

Patient Last Name:

Enroll today with Emdeon ePayment

Oxford Life Insurance Company has selected Emdeon as its electronic payment and remittance reporting provider. There is no cost to you to use Emdeon ePayment and enrollment is free!

You can switch from paper to electronic payments over the phone, online, through the mail or via fax.

Medical Providers:

To enroll by fax or by mail, you can download the enrollment form at http://emdeon.com/epayment/enrollment.

Fax: 615-238-9615
To enroll online, goto:: http://emdeon.com/eft
To enroll by mail, send complete form to:: Emdeon (Attention: Emdeon Electronic Payment Service Enrollment)
P.O. Box 148850
Nashville, TN 37214

Provider FAQs

Question

Select	What options do I have to contact someone?
Select	Is pre-certification required for any services?
Select	Is there a group number required to submit a claim?
Select	What is the claim submission process?
Select	What is a HIC number or Medicare Claim Number?
Select	Is there a Medicare Payor number for your company?
Select	What address is used to send claim payments to providers?
Select	Can a provider change their address for claim payments?
Select	Do you pay claim benefits to providers?
Select	What is needed to submit a claim?
Select	What if Medicare denies a charge?
Select	What procedure do I follow if a claim was processed and we have not received a check?
Select	Virtual Credit Card Instructions.
Select	Why does the Explanation of Medicare Benefits state the claim was forwarded to North American Insurance Company?
Select	Is there a time frame for claim payments?

Answer

Providers may use our automated voice system, our provider web portal or they may submit their request in writing. The web portal is very user friendly and offers many options for claim review and submission.

Payment Options and Reissues

To sign up for Electronic payments contact VPay at 1-855-523-9633.
To opt out of Virtual Credit Card payments contact VPay at 1-855-523-9633.
To have a payment reissued to the same address contact VPay at 1-855-523-9633.
To have a payment reissued to a different address log into the Provider portal, locate the claim and request a reissue.

Last 4 # of HIC:
Policy #:
Plan:
Effective Date:
Policy Status:
Plan Description: