Applications:
What if an app has been submitted with an error?
Call Agent Services at 888-757-3732 ext: 4 to request a stop on the processing of the application.
Do ONE of the following:
-
Complete a new e-app.
- Make the changes to the application, have the client initial the changes, and: upload securely through your agent portal, email to fastapp@oxfordlife.com, or fax 877-584-2777.
What if I find an error on InstaWrite?
For life applications, you will need to redo the e-application and run the InstaWrite again from the application dashboard.
How long does it take to issue a policy when all requirements are received and funds/EFT information is on file?
Once all pending requirements have been met and all funds (if applicable) are received, policies are generally issued in 2 business days
from receipt in the home office.
Your rates are changing soon; how do I ensure that my client receives the current premium/annuity rate?
The application and all applicable forms required for the piece of business, along with the initial premium or transfer form, must be
received in the Home Office no later than midnight of the day before the change.
Complete an e-app, or upload or fax the application paperwork (for annuities), and mail original funds and/or
wet signature documents to the Home Office.
Does Oxford require original documents?
Oxford Life does not require a wet signature, but other transfer companies often do. Please verify wet signature requirements with the
transfer company prior to submission.
Where do corrections or pending requirements need to be sent?
Corrections and pending requirements should be scanned and securely uploaded through your Agent Portal by clicking on ‘My
Tools’ ➡ ‘Upload Documents’ ➡ ‘Select Option’, sent as a .pdf attachment to fastapps@oxfordlife.com, or faxed to 877-584-2777. If original documents
are required by a transfer company they can be mailed to:
- Oxford Life
- Attention New Business
- 2721 North Central Avenue
- Phoenix, AZ 85004
How long does it take for pending requirements to be reviewed?
Pending requirements are reviewed in the order received no later than 2 business days from receipt in the home office.
New Business:
How long does it take to see a new policy in my portal?
E-applications will appear in your portal within 24 hours.
Paper applications (for annuities) are entered in the order received within 2 business days. It will appear in
your portal the following day.
I need status for a pending case, how can I get this information on my business?
Real time status is available 24/7 by logging into your Agent Portal, click ‘My Business’ ➡ ‘Policies’. Status updates are sent daily with the last action for all pending cases to your registered email address.
You may also call Agent Services at 888-757-3732, option 4, then option 3 during normal business hours to obtain information on your pending cases.
Where are nightly e-mails sent?
Pending requirement emails are sent nightly to the e-mail address of record.
When does New Business follow up on a transfer of funds necessary to issue a policy?
Follow up calls are made every ten business days to any carrier that will release information on the status of an outbound transfer.
How long from settle does it take to mail a contract?
Policies are sent for assembly and mailing the day they are issued. The process of binding and mailing documentation may take up to 48 hours.
Do you accept 3rd party or endorsed checks for New Business
Checks must be made payable to Oxford Life Insurance Company (Oxford Life). Annuities may only be paid by the Owner or transferring
company. Life insurance contracts may be paid by any interested party excluding the agent; the relevant
payor information should be completed on the application.
Can I make a payment on behalf of my client?
Any funds received from an agent’s account whether by check, cashier’s check, or money order will be returned to the agent.
Where can I send a secure email to New Business?
Secure documents should not be emailed. Please use the ‘Upload Documents’ function in your Agent Portal located under the ‘My Tools’ menu.
Does Oxford allow delivery requirements?
As a general rule Oxford does not allow delivery requirements.
Commissions and Licensing:
When do commissions release?
Commissions are released after 5pm MT on the day of issuance. Time for direct deposit will vary by bank.
How do I get an increase in my commission/compensation level?
Your MGA needs to send the request to contracting@oxfordlife.com with your agent ID, the product, and the new level.
How long does it take to update my commission/compensation level?
The turnaround time for updates to your commission level is 3-5 business days from receipt of the request.
How do I change my personal information?
If you are contracted direct to Oxford Life, you may process a change for your address, email, phone, or fax number via your Agent Portal, you can email contracting@oxfordlife.com, or you can call Agent Services at 888-757-3732, option 4, then option 1.
If you are contracted as license only, your MGA can send the request to contracting@oxfordlife.com with your agent ID and the information to be changed.
To update your legal name or business name, you MUST submit proof of the change in the form of legal documentation, such as a marriage certificate or updated Corporation Commission filing.
I need to send you a copy of my license, Errors & Ommissions, or Anti-Money Laundering training, how do I get that information to you?
You may scan and upload documents via your Agent Portal. Click ‘My Tools’ ➡ ‘Upload Documents’ ➡ ‘Select Option’.
Scan and email as a PDF all relevant documents to contracting@oxfordlife.com
Fax to: 866-295-6232
Mail to: 2721 N. Central Avenue, Phoenix, AZ 85004
Does Oxford issue with amendments?
As a general rule Oxford does not issue contracts with amendments.
In-Force Policies:
How can I make changes to an in force policy on behalf of my client?
a. All changes to an inforce policy must be made by the client.
How do I get a form for my client to complete?
All of our customer forms are available on the Policyholder page of our website. Scroll down to "Service Forms".
Where do I submit paperwork for my client?
Your client may upload documents on their Client Portal, you or the client may fax paperwork to our offices at 877-584-2777, or scan and email to oxfordphs@oxfordlife.com.
You may also mail paperwork to:
- Oxford Life Policyholder Services
- 2721 N. Central Avenue
- Phoenix, AZ 85004
How do I get a duplicate policy or current policy values and/or premiums due on my client's policy?
Current client policy information is available by logging in to your Agent Portal and navigating to ‘My Business’ ➡ ‘Policies’. Your clients are also able to access this valuable information via their Client Portal.
For a duplicate policy they may complete a Duplicate Policy Request form. If the policy was issued in the last six months, and the policy documents were never received, you may call Oxford Life at 866-641-9999 during normal business hours to request a duplicate of the original policy.
How do I get a duplicate Medicare Supplement ID Card for my client?
You or the client may call Oxford Life in order to receive a duplicate card issued and mailed to the client at their address of record.
Can I request a disbursement on behalf of my client?
Only the policy owner may make changes to a policy or contract or request a disbursement.
Will you overnight a check or documentation to my client?
Oxford Life does not overnight monies or documentation. The client or agent may provide a Pre-Paid Federal Express Shipping Label with their request if they require expedited shipping.